WHAT DOES IT COVER?

Huanuo guarantees its products to be free of defects in material and workmanship for a Limited Warranty Period of 1 to 5 years (Please See Product Types & Warranty Period Below) depending on the product type your own.

The Limited Warranty Period begins on the original date of purchase and only applies to products purchased from an authorized reseller.

The Limited Warranty does not cover issues caused by the incorrect installation of the product. If it is determined that the failure of the product was caused by modification, misuse or abuse of the product, replacements and return shipping will be at the customer’s expense. 

The Limited Warranty covers the cost of shipping replacement parts but does not cover additional costs relating to the removal or replacement of defective parts or products.

The Limited Warranty is voided if your product is modified, improperly installed, used beyond its stated weight capacity or otherwise misused or abused. Huanuo products are intended for indoor use only. Outdoor use voids the Limited Warranty.

Limited Warranty Periods

Product Types

Warranty Length

TV & Monitor Mounts, TV Stands, Floor Stands, Carts

5 Years

Speaker Stands and Mounts

5 Years

Office Chairs

5 Years

Furniture

3 Years

Electrical and or Motorized Equipment

1 Year

Projector Screens

1 Year

Web and Mic Stands

1 Year

Accessories

1 Year

Lap Desks

1 Year

Printer & Monitor Stands

1 Year

HOW TO REQUEST A CLAIM?

For warranty support, please call us toll-free at 800-556-0533 or email us at service@huanuoav.com. When contacting us, please include the following information:

  1. Where the product was purchased.
  1. The original order number and/or receipt.
  1. Your name and address.
  1. The model number of the product.
  1. A complete description of the problem and the part number from the manual.

This information will help us to expedite the process and resolve your issue as fast as possible.